Okay:
'Expires' should be set to 1 year (it's currently 4 hours).
'Cache-Control' should be private (it's currently max-age=604800)
'ETag' should be removed
Wouter van Eekelen
Posted On: 14 Dec 2009 2:26 AM
And gzip enabled.
Wouter van Eekelen
Posted On: 14 Dec 2009 2:25 AM
I indeed see that it's faster from my US servers, are you sure you set the HTTP headers correct?
Cache-Control private
Expires max
Tony Mac
Posted On: 14 Dec 2009 2:19 AM
Hi Wouter,
I appreciate that, but there is no evidence to suggest that SimpleCDN
is loading slower. Monitoring from 3rd party companies such as Pingdom,
Alertra, Host Tracker and Uptrends all supports that SimpleCDN is
loading faster.
Engineering has found nothing wrong, and is showing all elements
loading faster from the CDN from *ALL* locations, except in Amsterdam
where speed is the same - since your server is located there.
I'll go ahead and close the ticket with engineering, since no reporting
tool is reporting a problem, and all are showing faster loading from
the CDN.
All I want is a refund for my 50 USD, the only
costs I made is the 5 USD setup for the SSL subdomains which took you
over a month to set up.
I do think that you can be reasonable and admit that charging 20 USD for something that takes you over 1 month is not very fair.
Wouter van Eekelen
Posted On: 14 Dec 2009 2:15 AM
Well, I do not care what some scripts say about it, I care about what my customers and visitors say.
Tony Mac
Posted On: 14 Dec 2009 2:13 AM
Hi Wouter,
I have been unable to find any monitoring locations that is showing
your server loading faster. I also show that the majority of images are
loaded from SimpleCDN, even from the "false" page.
From New York Uptrends shows 4.6 seconds for complete "true" load from
SimpleCDN, and 6 seconds from the "false" page. Also keep in mind that
most of this time is spent waiting for the initial page from your
server. PDF Reports are attached.
SimpleCDN "true" page in Los Angeles keeps pace even faster at 3.6 seconds, while the "false" page increases to 9.1 seconds.
It appears that SimpleCDN loads the page faster in every instance.
Answers:
[08:22:39] false
[08:22:49] a lot?
[08:22:52] ya
[08:25:23] https://www.serverffs.com/?simplecdn=false
[08:25:28] loaded faster for me
[08:25:32] by about 10 seconds
[08:25:42] True (agreeing with ev0lution)
[08:25:47] yeah (agreeing with ev0lution)
dab is from the US, ev0lution is from New Zealand, []localhost[] is
from the UK, diamons is from the US and I'm from The Netherlands.
Your CDN is much slower for everyone I ask.
Tony Mac
Posted On: 14 Dec 2009 1:22 AM
Hi Wouter,
I'm not seeing that at all, how are you seeing, or what are you doing to see that time?
Pingdom is showing the SimpleCDN version loading faster, and all individual elements loaded from SimpleCDN load right away.
Thanks for your email. I apologize, but we are not seeing any issues on
your account. Engineering has been monitoring, and isn't seeing any
errors. Can you please provide me with a URL that you are seeing not
working, or are having trouble with?
Also, are you running any sort of IP blocking or DDOS protection on your origin server?
It's really extremely slow, my site takes up to 30 seconds to load vs 0.8 second.
Even after waiting 10 minutes for your mirrors to catch up, it's just as slow.
Some files will not load, returning:
--
Service Temporarily Unavailable
The server is temporarily unable to service your request due to
maintenance downtime or capacity problems. Please try again later.
--
Please refund my 50 USD, cancel my account and purge all files.
Tony Mac
Posted On: 03 Dec 2009 11:48 PM
Hi Wouter,
Thanks for your reply - I apologize again, we have been offering phone
support to all customers, not just those with phone support contracts
due to the ticketing system problems - for some reason apparently a
certain character caused messages to be flagged as SPAM, and never
appeared in the new ticket thread for support personnel to read
These domains have all been setup and should now be working - let me
know if you see any issues with them, and if you provide a sample link
I can test through the CDN for you.
If you have a problem with your support for 1
month, why don't you at least set up an emergency replacement so we can
actually contact you?!
Please set up the subdomains like I requested 1 month.
Tony Mac
Posted On: 03 Dec 2009 7:50 PM
Hi Wouter,
I apologize, we have had problems with our ticketing system hosted by
Kayako (actually moving to a new system shortly), and this is the only
message I see in the ticket history.
If you can let me know what I can help you with, I can make sure whatever you need is taken care of right away.
I give up now, I'm not gonna trust my static website objects to a company that takes 1 month for a DNS change.
You can close this ticket and cancel my account.
Wouter van Eekelen
Posted On: 28 Nov 2009 7:37 PM
.. Sigh
Wouter van Eekelen
Posted On: 22 Nov 2009 8:24 AM
Oh, I'm very sorry, the order of the replies confused me.
Those subdomains are fine, and yes I already have a mirror bucket.
Wouter van Eekelen
Posted On: 22 Nov 2009 8:23 AM
Hello?!?!?
I'm waiting CLOSE TO A MONTH for a reply?!
Tony Mac
Posted On: 13 Nov 2009 11:39 AM
Hi Wouter,
Thanks for your email.
I apologize for the delay to your ticket. We have been having trouble
with our Kayako support ticketing system, and some tickets / emails
received and not been placed into the proper queues. We are working to
view and respond to all tickets received ASAP...
The domains that you listed won't work, as they won't be covered by the
*.simplecdn.net wildcard certificate. I can however modify them to
include a dash, which would work for you as expected. Would the
following changes be okay:
Also, do you already have a mirror bucket created that these domains should be mapped to?
Thanks,
Tony
----------------------------------------------------
SimpleCDN Sales
Available 24/7 info@simplecdn.com
800.269.3033 US
312.242.3813 Intl
Wouter van Eekelen
Posted On: 13 Nov 2009 6:09 AM
Please create the HTTPS domains:
cdn1.serverffs.simplecdn.net
cdn2.serverffs.simplecdn.net
cdn3.serverffs.simplecdn.net
cdn4.serverffs.simplecdn.net
Which mirrors from http://cdn.serverffs.com with Max Expire, gzip Enabled
I'm creating this new ticket because my other ticket (DIS-377653) has been awaiting a response for 2 weeks now.
Wouter van Eekelen
Posted On: 13 Nov 2009 6:09 AM
Please create the HTTPS domains:
cdn1.serverffs.simplecdn.net
cdn2.serverffs.simplecdn.net
cdn3.serverffs.simplecdn.net
cdn4.serverffs.simplecdn.net
Which mirrors from http://cdn.serverffs.com with Max Expire, gzip Enabled
I'm creating this new ticket because my other ticket (DIS-377653) has been awaiting a response for 2 weeks now.
Wouter van Eekelen
Posted On: 13 Nov 2009 6:04 AM
I'm not sure whether I should be happy with a 2 week response time..
Wouter van Eekelen
Posted On: 05 Nov 2009 11:49 AM
Since I'm still waiting anyways, here is all the info you need.
Please create the HTTPS domains:
cdn1.serverffs.simplecdn.net
cdn2.serverffs.simplecdn.net
cdn3.serverffs.simplecdn.net
cdn4.serverffs.simplecdn.net
> Dear Tony,
>
> That sounds just as good, how do I order/request it?
> I would like 4 SSL subdomains, if possible:
>
> cdn1.serverffs.simplecdn.net
> cdn2.serverffs.simplecdn.net
> cdn3.serverffs.simplecdn.net
> cdn4.serverffs.simplecdn.net
>
>
> Regards,
> Wouter van Eekelen
> serverFFS
>
> 2009/10/30 SimpleCDN Support
>
> Hi Wouter,
>>
>> Thanks for your email. Currently we do not support custom SSL certificates
>> on the CDN - you can still use HTTPS / SSL, but without a CNAME, using one
>> of the *.simplecdn.net domains instead which will be covered by our
>> wildcard certificate.
>>
>> Please let me know if you have any additional questions.
>>
>> Thanks,
>>
>> Tony
>> ----------------------------------------------------
>> SimpleCDN Support
>> Available 24/7 support@simplecdn.com
>> https://support.simplecdn.com
>>
>> Ticket Details
>> ===================
>> Ticket ID: DIS-377653
>> Department: SimpleCDN Support
>> Priority: Low
>> Status: Open
>>
>>
>>
>
Wouter van Eekelen
Posted On: 30 Oct 2009 5:28 AM
Dear Tony,
That sounds just as good, how do I order/request it?
I would like 4 SSL subdomains, if possible:
> Hi Wouter,
>
> Thanks for your email. Currently we do not support custom SSL certificates
> on the CDN - you can still use HTTPS / SSL, but without a CNAME, using one
> of the *.simplecdn.net domains instead which will be covered by our
> wildcard certificate.
>
> Please let me know if you have any additional questions.
>
> Thanks,
>
> Tony
> ----------------------------------------------------
> SimpleCDN Support
> Available 24/7 support@simplecdn.com
> https://support.simplecdn.com
>
> Ticket Details
> ===================
> Ticket ID: DIS-377653
> Department: SimpleCDN Support
> Priority: Low
> Status: Open
>
>
>
Robyn Black
Posted On: 30 Oct 2009 5:24 AM
Hi Wouter,
Thanks for your email. Currently we do not support custom SSL
certificates on the CDN - you can still use HTTPS / SSL, but without a
CNAME, using one of the *.simplecdn.net domains instead which will be
covered by our wildcard certificate.
Please let me know if you have any additional questions.
